Substitutions and Returns
We do reserve the right to make substitutions and do find the need to at various times throughout the year. Not all packaging may look identical to the products photographed as designer packaging does change quite frequently. Please be aware that at times substitutions of a variance in flavor, fragrance or packaging will occur. Refunds, discounts or a new gift being shipped will not be offered due to a substitution. You agree to occasional substitutions by placing your order with us. We do not notify customers prior to component substitutions being made. If for any reason other than damages or errors on the part of I’m a Gift-Basket Case (IGBC), a customer wants to return a gift they may do so at their own expense plus an additional 20% restocking fee within 3 days of the gift being delivered. Original shipping charges are not refundable.
If IGBC has committed an error (excluding substitutions within standard parameters) or a gift is damaged in transit IGBC will retrieve the gift and refund it in full or re-ship it. However, we do not at any time allow recipients to keep a gift and receive a new one or a complete refund. For us to assist you the original gift must be retrieved. Discounts will be not offered, retrieving the gift and re-shipping or refunding are the only options.
Claims & Returns
All damage claims, discrepancies, late delivery claims or issues of any kind must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy in the gift ordered and what was received I’m a Gift-Basket Case will make every effort to resolve the issue in a timely manner and to your customer's satisfaction if and when this issue is reported within 3 business days. Credits and or refunds will be at the sole discretion of I’m a Gift-Basket Case and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If the recipient disposes of the gift before we can verify the damages/discrepancy we will not issue any refund.
- If the gift is simply not wanted, or the customer is not satisfied for any other reason other than a IGBC error they may ship it back to us at their own expense as long as it shipped back within 3 days of being delivered. A partial refund on the merchandise amount only will be offered. Original shipping is not refunded. The refund is based on the gifts perishability and condition upon being returned. The gift must be unopened, untampered with and shipped back within 3 days of being received.
- If the gift is damaged in any way which includes but is not limited to heat damage, or we have made an error in sending the incorrect gift: We will call tag the original gift and either ship a new one or refund the gift in full once the original gift has been retrieved. However, if we cannot call tag the original gift no refund or credit will be offered. Retrieving the original gift is the only way we have of verifying the recipients claim or placing a claim with UPS if necessary. If you do not post this on your site and include it within your claim policy that is your choice. However, IGBC has expressly made clear our policy to you our customer and there will be no exceptions. In the event a recipient claims items or pieces are missing, damaged, stale, melted or similar claims IGBC will need the following information from the original box to begin to process your recipients claim in addition to the six digit IBGC order number. All IGBC gifts have batch codes on them and are checked by two line personnel. We will need all three lines of information off of the 1 x 2 5/8 white label off of the side/ bottom of the original shipping box, not the UPS label. We can not assist you in your claim without all of this information.
All damage claims, discrepancies, late delivery claims or issues of any kind must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy in the gift ordered and what was received I’m a Gift-Basket Case will make every effort to resolve the issue in a timely manner and to your satisfaction if and when this issue is reported within 3 business days. Credits and or refunds will be at the sole discretion IGBC and will only be issued if damaged gifts or discrepancies can be verified.
All gifts returned through no fault of IGBC will be charged a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to I’m a Gift-Basket Case and any address correction fees associated with the return. Returned food gifts are not reusable and all food items must be thrown out due to possible heat and temperature damages. Re-shipments of returned gifts are handled as new orders and all fees associated with a new order will apply.Fruit baskets, Cookie Bouquets and all Specialty cookies & Fortune cookies do not receive refunds of any kind when they are returned due to a bad address or the recipient refusing the item. These items must be thrown away and can not be utilized.
Gifts delivered late or not according to the time in transit map may receive a partial shipping refund based on the circumstances. There will be no discount or refund on the gift itself when delivered late and a gift may not be returned due to a late delivery.