Shipping Guidelines

 We are now offering  FREE SHIPPING on FedEx Ground (excluding Alaska and Hawaii) and APO shipments.

Shipping occurs Monday through Friday only. No shipping occurs on Saturday or Sunday. Orders placed on Saturday and Sunday will be processed on Monday. All orders placed with 3 Day, 2 Day or Next day air shipping on Saturday and Sunday or by 1:00 PM CST on Monday ship on Monday. Orders placed with 3 Day, 2 Day or Next day air shipping Monday through Friday prior to 1:00 PM CST ship the same day. Air orders placed after 1:00 PM CST ship the next business day. Ground orders placed before the 1 PM cut off ship within 1-2 business days and are not guaranteed to ship that same day. When a Ground order is placed after the 1 PM cut off the first processing day becomes the next business day. Ground orders placed after the 1 PM cut off will ship within the next two business days. As an example a ground order placed at 7:20 PM on Tuesday night will ship on Wednesday or Thursday. Ground orders placed Saturday and Sunday will ship Monday or Tuesday.

Saturday Delivery Saturday delivery is available only by shipping next day air on Friday. Standard air options deliver Monday thru Friday only. Saturday delivery is the cost of Next Day air service plus an additional $24.50.  We do not offer 2nd day air Saturday delivery service. Transit times do not include the day a gift ships, Holidays, Saturday or Sunday. No shipping occurs on Saturday or Sunday and all orders placed on Saturday or Sunday will be processed and or shipped the next business day

Alaska and Hawaii - Please add $15.50 to the standard prices for ground shipping to Alaska and Hawaii.(Excluding Fruit, and Cookies) See note below.
Please add $24.50 to 3 Day, 2 Day and Next Day air prices for expedited  shipping to Alaska & Hawaii. (Excluding Fruit and Cookies)  Regardless of shipping method chosen, some areas of Alaska and Hawaii may require additional time in transit.

Note:At checkout the basic FedEx Ground price will be free, only the $15.50 surcharge will be in effect.

Holiday Shipping December 1st, 2019 through January 3rd, 2020 Ground orders placed before the 1 PM CST cut off Monday through Friday ship within 2-3 business days and are not guaranteed to ship the same day. As an example: an order placed over the weekend or Monday prior to 1 pm will ship by Wednesday. Although most orders do ship the same day or the next day we cannot guarantee all orders will.

 

 

Holiday Ground Deadline

Ground orders placed before 1 PM CST on 12/18/2019 are guaranteed to ship prior to Christmas. (Please take into consideration the 2-3 day lead time on ground orders during the month of December.) Ground orders placed after 1 PM CST on 12/18/2019 are not guaranteed to ship prior to the holiday closing. We will continue to ship orders out in the order in which they were received and make every effort to ship every order we receive through Thursday 12/19/2019 by 10 AM CST. Holiday Air Shipping Deadline The deadline for guaranteed shipping of an air order prior to Christmas is 12/19/2019 at 10 AM CST. All air orders placed after 10 AM CST 12/19/2019 will not ship until Friday 12/27/2019.

 

 Late Delivery & Service Guarantee Refunds:

In the event a carrier delivers a gift late a shipping refund may be approved but, is not always guaranteed. Carriers do not offer refunds of any kind on late deliveries involving a bad address, missing apartment number, incorrect zip codes or any other information supplied which is not accurate. In addition carriers do not offer refunds involving but not limited to the following: Acts of God, weather conditions, Emergency conditions beyond their control, mechanical delays of aircraft or other equipment failures and several additional issues. .

 

Holidays/ Closures

Please take note that we are closed and no shipping will occur on the following days. All orders due to ship on these days will ship the next operating business day.

September 2nd, 2019 in observance of Labor Day

November 28th and 29th, 2019 in observance of Thanksgiving

December 24th, 25th and December 26th, 2019

December 31st, 2019 and January 1, 2020 in observance of New Years

Ground orders placed before 1 PM CST on 12/19/2018 are guaranteed to ship prior to Christmas. (Please take into consideration the 2-3 day lead time on ground orders during the month of December.) Ground orders placed after 1 PM CST on Wednesday 12/19/2018 are not guaranteed to ship prior to the holiday closing. We will continue to ship orders out in the order in which they were received and make every effort to ship every order we receive through Thursday 12/20/2017 by 10 AM CST.

The deadline for guaranteed shipping of an air order prior to Christmas is 12/20/2018 at 10 AM CST.

 Shipping Internationally

We offer shipping to all International addresses via USPS. Shipments take one extra day to ship out and are shipped via USPS. However, there will be no claims offered or honored on these shipments. These are shipped at your own risk. No loss claims, late delivery refunds or damage claims honored under any circumstances. You ship these orders at your own risk.

Shipping rates for international shipments are by quote only.  To get a quote, simply email us at contactus@agiftbasketcase.com.  Provide us with the product SKU and the Destination Address and we will apply the appropriate shipping rate to that particular product.

Items which come in a box larger than 18X16X12 are NOT available for postal shipping.  These items are identified by a "**" next to the title on the product page.

APO, FPO & PO Box Shipping

We do offer shipping to all APO, FPO and PO Boxes.  All APO, FPO, PO Boxes and Canadian shipments ship via the USPS. However, all these shipments take one to two additional days to ship out. In addition there are no loss claims, late delivery refunds or damage claims honored under any circumstances. You ship these orders at your own risk. When shipping to any and all Military bases the proper zip and address format are:

  • AE (Armed Forces Europe/ Canada/ Middle East/ Africa) -09XXXX
  • AP (Armed Forces Pacific) 96XXX
  • AA (Armed Forces Atlantic) 34XXX

  Items which come in a box larger than 18X16X12 are NOT available for postal shipping.  These items are identified by a "**" next to the title on the product page.

 Incorrect Addresses

There will be an $18.00 address correction fee for all ground orders and $24.50 address correction fee for air orders to correct a bad address, incorrect zip codes and non-deliverable address information supplied.

It is at all times the sole responsibility of the customer to provide complete and accurate address and delivery information. IGBC will not be held responsible for non-delivered items due to bad address information being supplied.

If a package is returned to us by UPS due to a bad address, non-deliverable address or recipient refusal there is  a charge of $15.00 for return shipping and a 20% restocking fee in addition to the address correction fee. Gifts delivered late or not according to the time in transit map may receive a partial shipping refund based on the circumstances. There will be no discount or refund on the gift itself when delivered late and a gift may not be returned due to a late delivery.